Area Leasing Specialist (Residential)

Columbus, OH | Leasing

Location: Columbus, OH | Department: Leasing | Reports To: Training and Recruitment Specialist, with a line to the Regional Manager

Are you looking for an exciting and fulfilling career with one of the Best Employers in Ohio? If you’d like to join a team of dedicated associates in a collaborative work environment where there’s always something exciting happening – think ice cream trucks, summer cookouts, onsite yoga, holiday parties, paid time off to go to Kings Island and so much more – you found the right place with CASTO.

CASTO has been recognized as a best place to work ten times, a healthy employer eight times, and even named a healthiest employer in America. We have an exceptional team, outstanding benefits including paid volunteer time and a robust incentive-based wellness program, an innovative environment, and a supportive company culture, so you can understand why the average tenure of our associates is more than 10 years!

BASIC FUNCTION: The Area Leasing Specialist is responsible for high quality and quantity of leasing at new development and traditional properties and/or underperforming properties while providing excellent customer service to residents and prospective residents. This position will add support to the existing staff at the property with a heavy focus on leasing/sales/follow-up.

The Area Leasing Specialist will report to the Training and Recruitment Specialist, with a line to the Regional Manager in charge of the site they are currently working at. This role will heavily partner with the Property Manager and their site-specific leasing and sales goals.

The Area Leasing Specialist position could require up to 100% travel during various times of the year. Housing/hotel will be provided for the associate when traveling, as needed. The location in which the Area Leasing Specialist is needed may change on a regular basis. The Area Leasing Specialist will be assigned to properties as needed based on business needs.

MAJOR DUTIES AND RESPONSIBILITIES:

    • Open and inspect clubhouse, models and made ready vacant units daily.
    • Maintain curb appeal of the property
    • Greet all prospective residents in a friendly and professional manner
    • Generate interest in the community by touring the property and available apartment homes with prospects
    • Maintain accurate availability and pricing
    • Process prospective resident’s application
    • Email move in information within 24 hours of application being approved
    • Thoroughly inspect apartment home prior to move in and ensure any maintenance concerns are addressed
    • Manage all prospective phone and email leads in a timely manner
    • Use customer service as a guiding principle when interacting with residents and prospective residents
    • Ensure maintenance requests are entered in a timely manner and follow up for resident satisfaction as needed
    • Be familiar with competitor’s amenities, pricing, lease terms and specials by completing the market comparable report
    • Be involved in the planning of property events
    • All other duties as assigned or requested

DUTIES RELATED TO NEW DEVELOPMENT:

  • Continual understanding of leasing goals, the market conditions, competitors, and traffic trends will be crucial to this role.
  • The ability to identify obstacles, concerns, trends, etc. early to help troubleshoot and bring those to the attention of the Property Manager, Regional Manager, and/or training team will be important.
  • Attendance at routine meetings related operations, training, and development will be necessary.

SKILLS, TRAITS AND QUALIFICATIONS:

  • One to three years in property management required
  • Proven sales history required
  • Experience with new development preferred
  • Positive, friendly, and professional
  • Effective communication skills
  • Organized and efficient
  • Strong critical thinking skills
  • Self-starting and Initiative-taking
  • Must be willing to work weekends
  • Must be willing to travel as needed 

SUPPLEMENTAL PAY TYPES:

  • Eligibility for monthly occupancy bonuses or renewal incentives will be discretionary.
  • This position is eligible for new leasing incentives.

CASTO offers a supportive and inclusive environment for all associates and their families. We are an equal opportunity employer and a Drug Free Workplace. Successful completion of a background check is required for this position.

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