Careers & Culture

POSITION: Tax Manager

REPORTS TO: VP, Financial Operations

BASIC FUNCTION:
Primary responsibility is to ensure appropriate federal, state, and local tax compliance on behalf of all CASTO entities. Additional responsibilities include tax and accounting consultation with other CASTO departments, outside accounting firms and internal/external partners.

MAJOR DUTIES AND RESPONSIBILITIES:
Tax Compliance:
- Manage outsourced tax compliance engagements
- Address specific tax return issues with accounting firms as they arise
- Assist Property Controllers with the review of tax work papers as needed
- Complete a final read of externally prepared tax returns
- Prepare and/or review estimated federal, state, and local tax payments
- Prepare and/or review state and local tax return extensions
- Review income tax returns prepared in-house
- Sign all tax returns not requiring an officer/member/partner signature
- Manage responses to various taxing authority inquires, notices and assessments
- Representation during an IRS or any state/local tax return audit
- Address partner inquiries regarding K-1 related issues and technical questions
- Review and sign Forms 1099
- Review and sign Unclaimed Funds Returns
- Review Commercial Activity Tax quarterly and annual filings for all entities, annually review prior non-filers for new registrations needed

Tax and Accounting Consulting:
- Collaborate with Corporate Controller and Property Controllers on complex tax and accounting issues
- Resource for Human Resources regarding payroll technical issues
- Review debt summary packages prepared by Property Controllers for use in tax return and personal financial statement preparation
- Assist with capital account maintenance including analysis of redemptions, sales or interest transfers, revaluations, contributions, and distributions
- Assist with analysis, implementation and documentation of entity restructurings, formations, and liquidations
- Prepare and file necessary paperwork to obtain state tax clearances needed when entity is to be dissolved
- Analyze and implement new and/or proposed tax law as needed
- Assist with capital account maintenance including analysis of redemptions, sales or interest transfers, revaluations, contributions, and distributions
- Assist with analysis, implementation and documentation of entity restructurings, formations, and liquidations
- Manage and/or perform special projects as required

Administrative:
- Manage internal tax department associates
- Participate in the negotiation of annual tax preparation fee with outside firms including allocation among entities
- Review and approve annual tax compliance preparation invoices for payment
- Prepare and present annual Property Controller training, as needed

Knowledge, Skills, & Abilities:
- Strong organizational and project management skills
- 5+ years public accounting experience in tax
- Partnership and S-Corporation experience required
- Real estate industry experience preferred
- Strong analytical and interpersonal skills
- Excellent verbal and written communication skills
- CPA required

We Offer:
- Competitive salary
- Medical, Dental, Vision
- Life
- 401(k)& 401k Match
- Generous paid time off
- Annual Reviews
- Positive Work Environment

POSITION: Part-Time Maintenance Technician (Residential)

REPORTS TO: Property Manager

BASIC FUNCTION: The Maintenance Technician is primarily responsible for ensuring that the apartment community looks its very best at all times and operates smoothly by performing a variety of tasks including: electrical, light carpentry, HVAC, and plumbing. Maintenance Technicians diagnose problems, determine whether to replace or repair parts, test, and make adjustments until the problem is resolved. All work is to be completed in a timely manner, with true quality, and to the Property Manager's approval.

MAJOR DUTIES AND RESPONSIBILITIES:
1. Perform a variety of residential service repairs in a timely and professional manner
2. Maintain grounds daily
3. Prioritize and complete work orders as needed within 48-hour goal period
4. Complete punch outs to ensure all units are make ready within 5 business days
5. Building exterior check
6. Keep maintenance shop clean and organized
7. Winter-snow removal-sidewalks as needed-Summer- water flowers as needed
8. Perform Preventative Maintenance
9. Keep the pool and snow logs up to date
10. Check safety equipment is current and in stock

We are an equal opportunity employer and a Drug Free Workplace. Successful completion of a background check is required for this position.

POSITION: Help Desk Supervisor
REPORTS TO: Director of Information Technology
BASIC FUNCTION:
Supervises, administers, and serves as front line support in addition to overseeing and coordinating daily operations of the IT Help Desk. Ensures CASTO associates are receiving appropriate assistance and problem resolution in a timely and effective manner with a focus on customer service.

MAJOR DUTIES AND RESPONSIBILITIES:
- Directs and administers all areas of Help Desk support
- Works directly with associates at corporate and remote CASTO locations, to provide support services and to resolve technology and software related issues
- Oversees and assists with resolution of help desk tickets. Assures Help Desk tickets are completed in an efficient and timely manner
- Collects detailed information to categorize and prioritize requests and determine proper method of resolution
- Provides support services and resolution of technology and software related issues
- Keeps associates updated on the status and resolution of their tickets by continually updating tickets on at least a daily basis
- Supervises the team of Help Desk Technicians
-Leads and assists other Help Desk staff in support of a major or complex support projects, including office moves and annual PC refresh
- Provides coaching, mentoring, develops personal development plans, and holds regular performance reviews with direct reports
- Analyzes Help Desk KPIs and other metrics to identify problem areas, devise and deliver solutions to enhance quality of service, and to prevent future issues
- Partners with department leads and other IT personnel to develop new support approaches or alternatives, ensuring that associate support is being provided effectively and efficiently
- Assists Senior Systems Engineer with server and network administration
- Maintains and supports corporate VoIP systems, cellular, fax SaaS, and asset inventory.
- Manages and coordinates vendors and suppliers to maintain appropriate inventory of on-site hardware, software, and licensing
- Manages, develops, and maintains knowledgebase, systems, and end-user documentation
- Plans, schedules, and verifies the installation of new, modified, and repaired:
- PC, printer, copier, and associated office technology equipment
- Applications
- Operating Systems
- Plans, conducts, and assists with corporate training across various hardware and software systems
- Maintains alignment and coordination of Help Desk mission and directive with key business executives and partners
- Performs other related duties as assigned

SKILLS
- Exceptional customer service skills
- Thorough working knowledge of:
- Personal computers
- Windows, Mac, iOS, and Android operating systems
- Microsoft 365
- Azure AD
- Microsoft Intune
- VoIP telecom systems
- Disaster recovery technologies
- Practical understanding and utilization of ITIL principles
- Experience with ITSM ticket system
- Highly efficient time management skills
- Strong written and verbal communication skills
- Must meet minimum requirements under CASTO’s Motor Vehicle Record fleet safety program

WE OFFER:
1. Competitive salary
2. Medical
3. Dental
4. Vision
5. Life
6. 401(k)
7. Generous paid time off
8. Annual Reviews
9. Positive Work Environment

CASTO offers a supportive and inclusive environment for all associates and their families. We are a Drug Free Workplace and successful completion of a background check is required for this position.

POSITION: Maintenance Technician

REPORTS TO: Manager, Maintenance & General Manager

BASIC FUNCTION: Provide Maintenance Services to the Winter Park Village

MAJOR DUTIES AND RESPONSIBILITIES:

Maximize commercial properties standards, by helping with:
- Roof repairs

- Replacing/fixing ceiling tiles

- Painting

- Check parking lots for any necessary repairs (potholes, etc.)

- Plumbing

- Replace burnt out lights (parking lots, signage, soffit, canopy, etc.)

- Electrical work

- Trash removal/cleaning properties, maintain benches and receptacles

- Landscaping

- Review/repair catch basin and curbs

- Repair/replace signs and sign post

- Power washing

- Adjust time clocks for parking lots and under canopy lights.

* Maintain good tenant relations
* Adhering to all safety requirements for job
* Report any Common Area Maintenance (CAM) building problems to supervisor
* Helping other maintenance associates to complete work on time.-
* Work as cost-effectively as possible to help team meet or be under budget
* Other duties as assigned

KNOWLEDGE, SKILLS, & PERSONAL CHARACTERISTICS:

- Knowledge of basic on-the-job safety skills
- Ability to utilize outlook and other Microsoft programs
- High School Diploma or equivalent
- Two years of related experience
- Valid drivers license

WE OFFER:

Competitive salary
1. Medical
2. Dental
3. Vision
4. Life
5. 401(k)
6. Generous paid time off
7. Annual reviews
8. Positive work environment

We are an equal opportunity employer and a Drug Free Workplace.

Job Type: Full-time

The porter reports directly to the Property Manager. The porter is primarily responsible for maintaining their property to look its very best at all times. They are to complete all workload in a timely manner and with true quality. They are responsible for all trash removal and general cleanliness to the property manager's approval. They are also responsible for ensuring that quality work is performed.

DAILY:
- Clock in and out (verify time worked daily, notify manager of overtime)
- Check Email (when clocking in and when clocking out)
- Empty trash cans in Office, Clubhouse, pool area, common area restrooms
- Clean windows in Office, Clubhouse, common areas
- Walk entire grounds (pick up trash, straighten pool area)
- Ensure entrances are free of clutter, trash, and swept/mopped
- Retrieve trash bins from each area
- Check and run trash compactor several times a day (if applicable)
- Water flowers (Spring and Summer)
- Maintain elevator floors and interiors

WEEKLY:
- Maintains inventory of cleaning supplies
- Stocks common area bathrooms
- Sweeps entrance steps
- Walks grounds and picks up pet waste
- Pulls weeds (when applicable)
- Cleans grill and pool (when applicable)
- Clean water fountains

BI-WEEKLY:
- Walks stairwells and cleans as necessary
- Wipe down handrails
- Clean stairwell glass

MONTHLY:
-Clean windows on basement level near pool, parking lot, and lounge

BI-ANNUALY:
- Cleaning stairwells
- Deep cleaning the trash bins

*ALL OTHER DUTIES AS ASSIGNED

We are an equal opportunity employer and a Drug Free Workplace. Successful completion of a background check is required for this position.

POSITION: PROPERTY MANAGER

REPORTS TO: REGIONAL MANAGER

BASIC FUNCTION: The Property Manager is under the direct supervision of the Regional Manager and the Director of Operations. The Property Manager organizes, directs and coordinates the entire operation of the community to meet the owner's objectives which includes: maintaining an acceptable occupancy level, minimizing expenses to ensure that the property strives to stay in budget, maximizing income by enforcing the policies and procedures set forth by CASTO, while simultaneously interacting with residents to fulfill their needs to ensure a high retention ratio, and overseeing and creating a positive team atmosphere which sets forth the foundation for a successful community.

MAJOR DUTIES AND RESPONSIBILITIES:

DAILY:
Manage office and maintenance staff
Oversee residential lease-up, construction timelines, and drive leasing efforts to reach stabilization
Physical inspections of the property to ensure curb appeal and marketability
Review and approve or decline applications
Address resident concerns, complaints and issues
Assist with prospects and leasing duties as needed
Review and brainstorm for marketing strategies
Complete reports per monthly calendar
Focus on economic occupancy & minimizing concessions
Ensure that prospect follow up is being done daily
Maintain compliance with local, state, and federal Fair Housing laws, Americans with Disabilities Act, Fair Credit Reporting Act, and all other associated laws pertaining to Multifamily housing
Maintain a high occupancy level and tenant retention after the lease-up period

WEEKLY:
Staff Meetings
Weekly reports for outstanding work orders given to maintenance
Concession approval
Walk market ready units
Review delinquency report
Approve invoices in AP Approval

MONTHLY:
Rent collection
Staff Scheduling
Walk move outs and complete FMO's
Walk maintenance shop monthly
Delinquency Report due to RM on 20th by noon
Review all internet ads
Renewal program
Review expenses and track budget/NOI
Send property inspection to RM

Qualifications:
Working knowledge of property management operations in a new build lease-up setting is preferred
Understands, acknowledges, and practices Fair Housing and Landlord/Tenant law administration
Able to maintain business operating systems and keep work flowing
Deep understanding of property maintenance costs, processes, and timelines
Knowledge of residential leasing practices and enforcement
Excellent overall communication skills (clear and concise speaking, active listening, and effective professional writing/communications, which includes spelling and grammar accuracy)
Ability to maintain discretion and confidentiality at all times
Computer proficiency with a strong knowledge of Microsoft Office

We are an equal opportunity employer and a Drug Free Workplace. Successful completion of a background check is required for this position.

Promote Park West Village and other Casto Properties by developing and implementing marketing and advertising campaigns.

MAJOR DUTIES AND RESPONSIBILITIES:
1. Prepare the marketing and advertising strategies, plans and objectives. Implement marketing and advertising campaigns by assembling and analyzing demographic information.
2. Update and manage Park West Village website and oversee other property websites
3. Network with the community by planning meetings with local organizations and establishing contacts with local partners.
4. Organize and attend all promotional events at the center. Greet attendees and represent CASTO and Park West Village professionally.
5. Manage promotional materials by coordinating with various graphics companies, organizing inventory, placing orders and auditing invoices.
6. Track impressions of advertising and associated costs by analyzing expenses and ROI. Monitor budget by comparing and analyzing the actual result with the original plan and forecast.
7. Collect and providing analysis of Social Media data, market trends and forecasts.
8. Manage calendars, meeting appointments, mass email distributions and EDDM.
9. Work with marketing department to perform all collateral updates, coordinating print ads and coordinating all ISCS/ULI events.
10. Stay up to date on job knowledge by participating in educational opportunities and reading trade publications. Research and explore opportunities to add value to job accomplishments.
11. Accomplish organization goals by accepting ownership for new and different requests.
12. All other duties as assigned.

KNOWLEDGE, SKILLS AND PERSONAL CHARACTERISTICS:
1. Must have previous experience in direct marketing.
2. Experience with social media, market segmentation, market research, project coordination and reporting.
3. Knowledge of computer systems including Microsoft Office and Outlook. Experience with Constant Contact and Excel is a plus.
4. Self-motivated and able to operate independently and in a group setting.
5. Excellent communication skills.
6. Friendly, personable attitude.

WE OFFER:
1. Competitive salary
2. Medical
3. Dental
4. Vision
5. Life
6. 401(k)
7. Generous paid time off
8. Annual Reviews
9. Positive Work Environment

CASTO offers a supportive and inclusive environment for all associates and their families. We are an equal opportunity employer and a Drug Free Workplace. Successful completion of a background check is required for this position.

BASIC FUNCTION:
The Leasing Specialist is responsible for leasing apartments and maintaining a high level of occupancy while providing excellent customer service to residents and prospective residents. The Leasing Specialist role is essential to the success of the property's occupancy and resident retention. This position offers the opportunity for growth over the next 12-24 months.

MAJOR DUTIES AND RESPONSIBILITIES:
1. Open and inspect clubhouse, models and made ready vacant units daily.
2. Maintain curb appeal of the property.
3. Greet all prospective residents in a friendly and professional manner.
4. Generate interest in the community by touring the property and available apartment homes with prospects.
5. Maintain accurate availability and pricing.
6. Process prospective resident's application.
7. Email move in information within 24 hours of application being approved.
8. Thoroughly inspect apartment home prior to move in and ensure any maintenance concerns are addressed.
9. Manage all prospective phone and email leads in a timely manner.
10. Use customer service as a guiding principle when interacting with residents and prospective residents.
11. Ensure maintenance requests are entered in a timely manner and follow up for resident satisfaction as needed.
12. Be familiar with competitor's amenities, pricing, lease terms and specials by completing the market comparable report.
13. Be involved in the planning of property events.
14. All other duties as assigned or requested.

SKILLS, TRAITS AND QUALIFICATIONS:
1. At least one year of experience is required
2. Positive, friendly and professional
3. Strong communication skills
4. Organized and efficient
5. Strong problem-solving skills
6. Must be willing to work weekends

We are an equal opportunity employer and a Drug Free Workplace. Successful completion of a background check is required for this position.

JOB DESCRIPTION
POSITION: MAINTENANCE SUPERVISOR
REPORTS TO: PROPERTY MANAGER

BASIC FUNCTION: Servicing and maintaining the apartment community in conjunction with the Property Manager.

MAJOR DUTIES AND RESPONSIBILITIES:
1. Coordinate the daily activities of the maintenance staff
2. Perform a variety of residential service repairs in a timely and professional manner
3. Monitor vendor performance
4. Manage pool and snow logs
5. Maintain grounds daily
6. Prioritize and complete work orders as needed within 48-hour goal period
7. Manage the punch out process and ensure all units are make ready within 5 business days
8. Building exterior check
9. Keep maintenance shop clean and organized
10. Maintain inventory levels of parts and equipment and order as needed
11. Schedule and oversee that all vendor work is completed
12. Winter-snow removal-sidewalks as needed-Summer- water flowers as needed
13. Make Monthly turn schedule
14. Perform Preventative Maintenance
15. Check safety equipment is current and in stock
16. Maintain seasonal equipment prior to using (working properly, gas and oil)
17. Engrave new equipment as purchased with Property Entity #
18. Power-wash breezeways, buildings, siding, dumpsters etc.

ALL OTHER DUTIES AS REQUESTED

SKILLS

1. Minimum 1-3 years of Maintenance Supervisor experience
2. HVAC certification
3. Experience in residential maintenance

We are an equal opportunity employer and a Drug Free Workplace. Successful completion of a background check is required for this position.

BASIC FUNCTION:
The Leasing Specialist is responsible for leasing apartments and maintaining a high level of occupancy while providing excellent customer service to residents and prospective residents. The Leasing Specialist role is essential to the success of the property's occupancy and resident retention. CASTO is developing future projects in the Cincinnati area.

MAJOR DUTIES AND RESPONSIBILITIES:
1. Open and inspect clubhouse, models and made ready vacant units daily.
2. Maintain curb appeal of the property.
3. Greet all prospective residents in a friendly and professional manner.
4. Generate interest in the community by touring the property and available apartment homes with prospects.
5. Maintain accurate availability and pricing.
6. Process prospective resident's application.
7. Email move in information within 24 hours of application being approved.
8. Thoroughly inspect apartment home prior to move in and ensure any maintenance concerns are addressed.
9. Manage all prospective phone and email leads in a timely manner.
10. Use customer service as a guiding principle when interacting with residents and prospective residents.
11. Ensure maintenance requests are entered in a timely manner and follow up for resident satisfaction as needed.
12. Be familiar with competitor's amenities, pricing, lease terms and specials by completing the market comparable report.
13. Be involved in the planning of property events.
14. All other duties as assigned or requested.

SKILLS, TRAITS AND QUALIFICATIONS:
1. At least one year of experience is required
2. Positive, friendly and professional
3. Strong communication skills
4. Organized and efficient
5. Strong problem-solving skills
6. Must be willing to work weekends

We are an equal opportunity employer and a Drug Free Workplace. Successful completion of a background check is required for this position.

BASIC FUNCTION: The Groundskeeper reports directly to the Property Manager. The Groundskeeper is primarily responsible for maintaining the property to look its very best at all times. They are to complete all work in a timely manner and with true quality. They are responsible for all trash removal and general cleanliness to the property manager's approval. They are also responsible for ensuring that quality work is performed.

MAJOR DUTIES AND RESPONSIBILITIES:

DAILY:
1. Clock in and out (verify time worked daily, notify manager of overtime)
2. Check e-mail (when clocking in and when clocking out)
3. Empty trash cans in office, clubhouse, pool area, common area restrooms
4. Clean windows in office, clubhouse, common areas
5. Walk entire grounds (pick up trash, pool area, models, office)
6. Ensure entrances are free of clutter, trash, and swept/mopped
9. Water flowers (Spring and Summer)
10. Snow removal (as needed)
11. Empty pet waste stations

WEEKLY:
1. Maintains inventory of cleaning supplies
2. Stocks common area bathrooms
3. Sweeps entrance steps
4. Walks grounds and picks up trash
5. Pulls weeds (Spring and Summer)
6. Cleans pool
7. Cleans water fountain

BI-WEEKLY:
1. Walks stairwells and cleans as necessary
2. Wipes down handrails
3. Cleans stairwell glass

BI-ANNUALLY:
1. Cleaning stairwells
2. Deep cleaning the trash bins

We are an equal opportunity employer and a Drug Free Workplace. Successful completion of a background check is required for this position.

POSITION: Maintenance Technician (Residential)

REPORTS TO: Property Manager

BASIC FUNCTION: The Maintenance Technician is primarily responsible for ensuring that the apartment community looks its very best at all times and operates smoothly by performing a variety of tasks including: electrical, light carpentry, HVAC, and plumbing. Maintenance Technicians diagnose problems, determine whether to replace or repair parts, test, and make adjustments until the problem is resolved. All work is to be completed in a timely manner, with true quality, and to the Property Manager's approval.

MAJOR DUTIES AND RESPONSIBILITIES:
1. Perform a variety of residential service repairs in a timely and professional manner
2. Maintain grounds daily
3. Prioritize and complete work orders as needed within 48-hour goal period
4. Complete punch outs to ensure all units are make ready within 5 business days
5. Building exterior check
6. Keep maintenance shop clean and organized
7. Winter-snow removal-sidewalks as needed-Summer- water flowers as needed
8. Perform Preventative Maintenance
9. Keep the pool and snow logs up to date
10. Check safety equipment is current and in stock

We are an equal opportunity employer and a Drug Free Workplace. Successful completion of a background check is required for this position.