Careers & Culture

BASIC FUNCTION:
The Leasing Specialist is responsible for leasing apartments and maintaining a high level of occupancy while providing excellent customer service to residents and prospective residents. The Leasing Specialist role is essential to the success of the property's occupancy and resident retention. CASTO is developing future projects in the Cincinnati area. This position offers the opportunity for growth over the next 12-24 months.

MAJOR DUTIES AND RESPONSIBILITIES:
1. Open and inspect clubhouse, models and made ready vacant units daily.
2. Maintain curb appeal of the property.
3. Greet all prospective residents in a friendly and professional manner.
4. Generate interest in the community by touring the property and available apartment homes with prospects.
5. Maintain accurate availability and pricing.
6. Process prospective resident's application.
7. Email move in information within 24 hours of application being approved.
8. Thoroughly inspect apartment home prior to move in and ensure any maintenance concerns are addressed.
9. Manage all prospective phone and email leads in a timely manner.
10. Use customer service as a guiding principle when interacting with residents and prospective residents.
11. Ensure maintenance requests are entered in a timely manner and follow up for resident satisfaction as needed.
12. Be familiar with competitor's amenities, pricing, lease terms and specials by completing the market comparable report.
13. Be involved in the planning of property events.
14. All other duties as assigned or requested.

SKILLS, TRAITS AND QUALIFICATIONS
1. At least one year of experience is required
2. Positive, friendly and professional
3. Strong communication skills
4. Organized and efficient
5. Strong problem-solving skills
6. Must be willing to work weekends

We are an equal opportunity employer and a Drug Free Workplace. Successful completion of a background check is required for this position.

The Administrative Assistant will offer support to the Property Manager in various assigned capacities and will receive information and training support from assorted sources. The Administrative Assistant is an important part of the day-to-day operations. As such, at times when the Property Manager is unavailable, the Administrative Assistant will handle routine duties of the Property Manager whenever possible, acting as a liaison between Tenants and Management.
www.midtowntampa.com

MAJOR DUTIES AND RESPONSIBILITIES:
Daily:
1. Code and approve invoices
2. Answer phones, take messages and send faxes
3. Prepare documents for FedEx shipping
4. Draft correspondence for Property Manager (merge letters, center letters)
5. Filing
6. Respond to maintenance calls

Monthly:
1. Track and collect tenant HVAC maintenance agreements
2. Create water billings to tenants
3. Create electric billings to tenants
4. Log tenant monthly sales
5. Maintain current tenant/vendor insurance certificates
6. Assist PMs with articles for tenant newsletters, mass mailings
7. Prepare/draft vendor form contracts

Reporting:
1. Maintain, generate and distribute PM reports
2. Budget report compilation

Marketing:
1. Assist in event programming; vendor scheduling; review marketing material and general marketing assistance as directed by PM. Attend all marketing events and assist as needed
2. Update shopping line as necessary
3. Maintain property website as needed
4. Coordinate social media postings, promotions and advertisements
5. Participate in marketing brainstorming meetings

As Needed:
1. Backcharges (utilities and regular/maintenance)
2. Store update completion and distribution
3. Update property binders
4. Miscellaneous projects as assigned
5. Provide back-up for other departmental support personnel as assigned/required
6. Help research recovery issues
7. Report roof leaks
8. Complete insurance claim forms as necessary
9. Maintain life safety inspection log (sprinklers, alarm, elevator)

REQUIREMENTS:
1. Have at least a high school diploma and two years administrative experience in the real estate industry;
2. Be able to multi-task;
3. Must have the ability to maintain a level head and think on their feet to resolve issues;
4. Be well organized and detail oriented;
5. Have a genuine desire to gain further knowledge by pursuing additional education and training;
6. Be able to work independently;
7. Be able to handle multiple interruptions with minimal distraction;
8. Be knowledgeable in multiple computer programs, such as Access, Word, Excel and MRI, ApplicationXtender (Legato) and Outlook;
9. Have a strong command of grammar/writing and communication skills;
10. Have strong math and analytical skills;
11. Have outstanding office skills (typing, filing, telephone, interpersonal, etc.);
12. Be able to maintain multiple databases;
13. Have basic lease interpretation skills.
14. Must be able to work some weekends.

WEOFFER:
1. Competitive salary
2. Medical
3. Dental
4. Vision
5. Life
6. 401(k)
7. Generous paid time off
8. Annual Reviews
9. Positive Work Environment

CASTO offers a supportive and inclusive environment for all associates and their families. We are an equal opportunity employer and a Drug Free Workplace. Successful completion of a background check is required for this position.

The Assistant Manager takes the lead in promoting Midtown Tampa by developing and implementing marketing and advertising campaigns, as well as onsite community events. When the Property Manager is unavailable, the Assistant Manager handles routine duties of the Property Manager, including, but not limited to tenant and customer relations.
www.midtowntampa.com

MAJOR DUTIES AND RESPONSIBILITIES:
1. Assist in the preparation of Operations and Marketing Budgets as well as monthly reforecasts.
2. Build strong tenant relations through direct communication. Respond to tenant complaints, issues, and serve as liaison to tenants and corporate office relative to lease administration and enforcement of landlord rules and regulations.
3. Prepare the marketing and advertising strategies, plans and objectives. Implement marketing and advertising campaigns by assembling and analyzing demographic information.
4. Update and manage Midtown Tampa website.
5. Network with the community by planning meetings with local organizations and establishing contacts with local partners.
6. Plan, implement and attend all promotional events at the center. Greet attendees and represent CASTO and Midtown Tampa professionally.
7. Manage promotional materials by coordinating with various graphics companies, organizing inventory, placing orders and auditing invoices.
8. Track impressions of advertising and associated costs by analyzing expenses and ROI. Monitor budget by comparing and analyzing the actual result with the original plan and forecast.
9. Collect and provide analysis of Social Media data, market trends and forecasts.
10. Manage calendars, meeting appointments, mass email distributions and EDDM.
11. Stay up to date on job knowledge by participating in educational opportunities and reading trade publications. Research and explore opportunities to add value to job accomplishments.
12. Represent CASTO Southeast Realty as the Manager-on-Duty in the MOD weekend rotation.
13. Accomplish organization goals by accepting ownership for new and different requests.
14. All other duties as assigned.

KNOWLEDGE, SKILLS AND PERSONAL CHARACTERISTICS:
1. High degree of initiative and common sense.
2. Able to organize work, engage in a variety of tasks simultaneously and meet deadlines.
3. Demonstrate leadership, management ability and problem-solving skills .
4. Previous experience in direct marketing.
5. Experience with market segmentation, market research, project coordination and reporting.
6. Knowledge of computer systems including Microsoft Office and Outlook. Experience with Constant Contact and using Social Media is a plus.
7. Self-motivated and able to operate independently and in a group setting.
8. Excellent communication skills.
9. Friendly, personable attitude.
10. Preferred experience in a shopping center.

WEOFFER:
1. Competitive salary
2. Medical
3. Dental
4. Vision
5. Life
6. 401(k)
7. Generous paid time off
8. Annual Reviews
9. Positive Work Environment

CASTO offers a supportive and inclusive environment for all associates and their families. We are an equal opportunity employer and a Drug Free Workplace. Successful completion of a background check is required for this position.

POSITION: PROPERTY MANAGER
REPORTS TO: REGIONAL MANAGER

BASIC FUNCTION: The Property Manager is under the direct supervision of the Regional Property Manager and the Director of Operations. The Property Manager organizes, directs and coordinates the entire operation of the community to meet the owner's objectives which includes: maintaining an acceptable occupancy level, minimizing expenses to ensure that the property strives to stay in budget, maximizing income by enforcing the policies and procedures set forth by CASTO, while simultaneously interacting with residents to fulfill their needs to ensure a high retention ratio, and overseeing and creating a positive team atmosphere which sets forth the foundation for a successful community.

MAJOR DUTIES AND RESPONSIBILITIES:
DAILY:
1. Oversee residential lease-up, construction timelines, and drive leasing efforts to reach stabilization
2. Physical inspections of the property to ensure curb appeal and marketability
3. Manage office and maintenance staff
4. Review and approve or decline applications
5. Address resident concerns, complaints and issues
6. Assist with prospects and leasing duties as needed
7. Review and brainstorm for marketing strategies
8. Complete reports per monthly calendar
9. Focus on economic occupancy & minimizing concessions
10. Ensure that prospect follow up is being done daily
11. Maintain compliance with local, state, and federal Fair Housing laws, Americans with Disabilities Act, Fair Credit Reporting Act, and all other associated laws pertaining to Multifamily housing
12. Maintain a high occupancy level and tenant retention after the lease-up period

WEEKLY:
1. Staff Meetings
2. Weekly reports for outstanding work orders given to maintenance
3. Concession approval
4. Walk market ready units
5. Review delinquency report
6. Approve invoices in AP Approval

MONTHLY:
1. Staff scheduling
2. Rent collection
3. Walk move outs and complete FMO's
4. Walk maintenance shop monthly
5. Delinquency Report due to RM on 20th by noon
6. Review all internet ads
7. Renewal program
8. Review expenses and track budget/NOI
9. Send property inspection to RM

Qualifications:

1. Working knowledge of property management operations in a new build lease-up setting is preferred
2. Understands, acknowledges, and practices Fair Housing and Landlord/Tenant law administration
3. Able to maintain business operating systems and keep work flowing
4. Deep understanding of property maintenance costs, processes, and timelines
5. Knowledge of residential leasing practices and enforcement
6. Excellent overall communication skills (clear and concise speaking, active listening, and effective professional writing/communications, which includes spelling and grammar accuracy)
7. Ability to maintain discretion and confidentiality at all times
8. Computer proficiency with a strong knowledge of Microsoft Office


We are an equal opportunity employer and a Drug Free Workplace. Successful completion of a background check is required for this position.

BASIC FUNCTION: Assist the EVP, Development in financial activities related to new developments and existing stabilized assets. The position involves interacting with clients, investors and lenders on a weekly basis.


MAJOR DUTIES AND RESPONSIBILITIES:
1. Develop cash flow projections and financial models using Argus and Excel.
2. Assist in leasing efforts related to credit review, rent negotiation, and economic deal approval.
3. Assist in preparation of monthly construction draws and submit to lender(s).
4. Prepare forecasts and track development costs to ensure we stay on budget.
5. Prepare monthly leasing summaries for investors/lenders.
6. Lease commission tracking & billing.
7. Confer with CFO on various internal matters.
8. Assist in reviewing term sheets.
9. Create and monitor commercial development pro-formas for new and ongoing development projects.

SKILLS:
1. Degree in finance, accounting or real estate preferred
2. Relevant work experience as an analyst at a real estate company or financial institution.
3. Comfortable working in Excel, Argus and Word.
4. Knowledge and understanding of retail leasing & financing.

WE OFFER:
1. Competitive salary
2. Medical
3. Dental
4. Vision
5. Life
6. 401(k)
7. Generous paid time off
8. Annual Reviews
9. Positive Work Environment

CASTO offers a supportive and inclusive environment for all associates and their families. We are a Drug Free Workplace and successful completion of a background check is required for this position.

POSITION: Maintenance Technician (Residential)
REPORTS TO: Property Manager

BASIC FUNCTION:
The Maintenance Technician is primarily responsible for ensuring that the apartment community looks its very best at all times and operates smoothly by performing a variety of tasks including: electrical, light carpentry, HVAC, and plumbing. Maintenance Technicians diagnose problems, determine whether to replace or repair parts, test, and make adjustments until the problem is resolved. All work is to be completed in a timely manner, with true quality, and to the Property Manager's approval.

MAJOR DUTIES AND RESPONSIBILITIES:
1. Check email (when clocking in and when clocking out)
2. Empty trash cans in office/clubhouse and all other common areas
3. Check light bulbs in office/clubhouse and all other common areas,
replace as needed
4. Walk entire grounds (pick up trash, pool area, models, office)
5. Update and verify Unit Status Report- review with manager/office
staff
6. Update all logs daily (inventory, pool, snow) as needed
7. Check for new work orders 3-5 times daily in office
8. Prioritize and complete work orders as needed w/in 48-hour goal
period
9. Perform punch outs as needed-notify manager/office staff when
unit is move in ready
10. Turn in completed work orders every day
11. Check and run trash compactor several times a day (if applicable)
12. Building exterior check
13. Timesheet review, overtime analysis and documentation
14. Clean and organize maintenance shop
15. Walk property for safety and loss prevention
16. Order parts as needed
17. Verify outstanding work order list and update with manager
18. Schedule and oversee that all vendor work is completed
19. Ensure A/C turned off in summer and heat set at 60 in the winter
in vacant units
20. All make ready units completed in 5 days
21. Winter-snow removal-sidewalks as needed-Summer- water flowers as
needed
22. Receive Exterior Light Inspection (from Resident Manager). Change
lights as necessary.
23. Make Monthly turn schedule
24. Create On-call schedule
25. Lease renewal inspections
26. Perform Preventative Maintenance (April and October)
27. Check safety equipment is current and in stock
28. Verify pool signs posted (Open and Closed)
29. Maintain seasonal equipment prior to using (working properly, gas
and oil)
30. Engrave new equipment as purchased with Property Entity #
31. Power-wash breezeways, buildings, siding, dumpsters etc.
32. All other duties as assigned

We are an equal opportunity employer and a Drug Free Workplace. Successful completion of a background check is required for this position.

BASIC FUNCTION:
The Leasing Specialist is responsible for leasing apartments and maintaining a high level of occupancy while providing excellent customer service to residents and prospective residents. The Leasing Specialist role is essential to the success of the property's occupancy and resident retention.

MAJOR DUTIES AND RESPONSIBILITIES:
1. Open and inspect clubhouse, models and made ready vacant units daily.
2. Maintain curb appeal of the property.
3. Greet all prospective residents in a friendly and professional manner.
4. Generate interest in the community by touring the property and available apartment homes with prospects.
5. Maintain accurate availability and pricing.
6. Process prospective resident's application.
7. Email move in information within 24 hours of application being approved.
8. Thoroughly inspect apartment home prior to move in and ensure any maintenance concerns are addressed.
9. Manage all prospective phone and email leads in a timely manner.
10. Use customer service as a guiding principle when interacting with residents and prospective residents.
11. Ensure maintenance requests are entered in a timely manner and follow up for resident satisfaction as needed.
12. Be familiar with competitor's amenities, pricing, lease terms and specials by completing the market comparable report.
13. Be involved in the planning of property events.
14. All other duties as assigned or requested.

SKILLS, TRAITS AND QUALIFICATIONS
1. Sales background preferred
2. Positive, friendly and professional
3. Strong communication skills
4. Organized and efficient
5. Strong problem-solving skills
6. Must be willing to work weekends

We are an equal opportunity employer and a Drug Free Workplace. Successful completion of a background check is required for this position.

BASIC FUNCTION:
Provide Maintenance Services to CASTO's Commercial Properties.

MAJOR DUTIES AND RESPONSIBILITIES:
1. Maximize commercial properties' standards, by helping with;
- Roof repairs
- Replacing/fixing ceiling tiles
- Painting
- Check parking lots for any necessary repairs (potholes, etc.)
- Plumbing
- Replace burnt out lights (parking lots, signage, soffit, canopy, etc.)
- Electrical work
- Snow removal
- Trash removal/cleaning properties, maintain benches and receptacles
- Landscaping
- Review/repair catch basin and curbs
- Repair/replace signs and sign post
- Power washing
- Adjust time clocks for parking lots and under canopy lights.
2. Handling of work orders in a timely manner
3. Maintain good tenant relations
4. Adhering to all safety requirements for job
5. Report any Common Area Maintenance (CAM) building problems to supervisor
6. Helping other maintenance associates to complete work on time
7. Work as cost-effectively as possible to help team meet or be under budget
8. Other duties as assigned

REQUIREMENTS:
1. Knowledge of basic on-the-job safety skills
2. High School Diploma or equivalent
3. Two years of related experience
4. Valid driver's license

WE OFFER:
1. Competitive salary
2. Medical
3. Dental
4. Vision
5. Life
6. 401(k)
7. Generous paid time off
8. Annual Reviews
9. Positive Work Environment

We are an equal opportunity employer and a Drug Free Workplace. Successful completion of a background check is required for this position. Qualified resumes can be sent to [email protected]