Careers & Culture

POSITION: Collections Representative II

REPORTS TO: Deborah Zink, VP Credit & Collections

BASIC FUNCTION: Process all move out paperwork for past residential residents; including the refund of security deposits and/or bill tenant for damages/associated rent charges. Complete rental verifications. Research disputed balances. Collect balance due on tenant accounts. Maintain accurate records of collection items and notate accounts.

MAJOR DUTIES AND RESPONSIBILITIES:

- Process Final Move Out Statements
- Refund security deposits for tenants and applicants
- Research disputed charges/accounts
- Adjust accounts +/-
- Prepare check requests
- Prepare payments for processing
- Log payments on collections log
- Return calls & voicemails
- Log return mail and notate accounts
- Complete rental verifications for past residents
- Send collection and payment plan letters monthly
- Email regarding past due balances/payment plans
- Prepare files for FABCO (outside collections)
- Log FABCO checks onto spreadsheet and note tenant accounts (monthly)
- Run Move Out Report (monthly)
- Residential Evictions; communicate with attorney and PM regarding each file
- Residential bankruptcy; file Proof of Claims
- Keep track of returned checks

SKILLS:
- Friendly, personable attitude
- Detail oriented
- Ability to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines
- Excellent written communications skills
- Ability to multi-task
- Self-motivated and able to operate independently in a group setting
- Knowledge of computer systems including Microsoft Office, Outlook, Word and Excel
- Experience with Entrata is a must

POSITION: Maintenance Supervisor– Winter Park Village

REPORTS TO: General Manager

BASIC FUNCTION: Provide and supervise various maintenance services to Winter Park Village

MAJOR DUTIES AND RESPONSIBILITIES:

- Proven capabilities coupled with commercial and residential experience for a dynamic environment encompassing shopping center, apartments, office spaces, food stores and retail areas.

- Handles pressure well and can work in a demanding public environment, with finesse and restraint even in difficult situations always representing the “company’s” best appearance.

- Reports to General Manager Monday through Friday with periodic checks of the property operation during nights and weekends as needed. On call 24 hours a day, seven days a week unless otherwise specified by the General Manager. (Overtime required, performing emergency maintenance on a 24 hr call schedule with 1 hour call back time, via cell)

- Inspects the center for comfort, safety, cleanliness and repairs on a daily basis. Problem areas are identified and corrected. Requires understanding in liabilities of working with the public.

- Monitors tenants on hours of operation, safety and cleanliness.

- Proven basic plumbing skills, interior wall drywall patching and painting skills, minor cold patching parking lot/patching pot holes, roof leak assessment skills, (inspects the roof at least once a month for leaks). Clear debris and ensure safety hazards are handled and report any issues of concern to Property Manager/General Manager.

- Ability to manage vendors; knowledge of time performance for lawn maintenance, exterior building or frame construction, roofing repair, reviewing work and demanding excellence in completion to deadlines and proper codes of conduct while on the property performing work. Opens doors, hatches, access panels for various contractors and tenants. Maintains open communication between General Manager, security staff, tenants, contractors, and patrons.

- Reads utility sub meters.

- Adjusts time clocks for season, DST, or tenant requirements (late movies) as required.

- Perform general repairs as needed including lock repairs, painting, light bulb replacement, graffiti removal, etc.

- Checks and replaces lamps or alerts designated vendor as necessary. - - - Maintains all hardscape lighting.

- Clean all service yards of debris, stains and weeds. Monitor use of grease containers.

- Check proper operation of fountain and appearance of storm water retention ponds.

- Change ceiling tiles.

- Installation of various holiday decorations.

- Pressure washing all paver areas and service yards required

- Schedules and monitors maintenance and security staff.

- Maintain HVAC settings in office corridors at levels determined by General Manager.

- Ensure all vacant spaces are locked and maintained in “show-ready” condition for leasing.

- Set up and monitor promotional events, ensure compliance with all safety requirements.

- Oversees and ensures inventory control, MSDS documentation, recording and stocking of maintenance supplies.

- Completion of daily/weekly/monthly inspection reports.

- Tracking and maintaining property inventory.

- Maintain a professional manner and appearance at all times.

SKILLS/REQUIREMENTS:

- 3+ years experience in similar role with supervisory experience preferred

- Valid drivers license

- Ability to read, write and understand English

- Ability to use general office equipment and computerized documentation system/email for requests receipt and response.

- Experience with word, excel, outlook, and other Microsoft office programs.

- Knowledge of and strict adherence to using personal protection equipment (safety gear) when and where required (i.e. safety goggles, steel tip safety boots, ear protection, dust mask, etc. for self and supervised staff)

WORK ENVIRONMENT

- Exposure to heat, cold, rain, humidity or windy conditions, 85% of time in field.

- Standing or walking, kneeling, crouching or sitting any or all for extended periods of time, all to be performed in proper safety fashion.

- Frequent climbing, balancing, stooping, kneeling, stretching, pulling, reaching and handling all to be performed in proper safety fashion.

- Ability to judge distances and spatial relationships.

- Ability to lift and carry not in excel of 50 lbs.

- Ability to tolerate fluctuating and diverse work demands.

WE OFFER:

Competitive salary
1. Medical
2. Dental
3. Vision
4. Life
5. 401(k)
6. Generous paid time off
7. Annual reviews
8. Positive work environment

We are an equal opportunity employer and a Drug Free Workplace.

Job Type: Full-time

POSITION: Maintenance Technician

REPORTS TO: Manager, Maintenance & General Manager

BASIC FUNCTION: Provide Maintenance Services to the Winter Park Village

MAJOR DUTIES AND RESPONSIBILITIES:

Maximize commercial properties standards, by helping with:
- Roof repairs

- Replacing/fixing ceiling tiles

- Painting

- Check parking lots for any necessary repairs (potholes, etc.)

- Plumbing

- Replace burnt out lights (parking lots, signage, soffit, canopy, etc.)

- Electrical work

- Trash removal/cleaning properties, maintain benches and receptacles

- Landscaping

- Review/repair catch basin and curbs

- Repair/replace signs and sign post

- Power washing

- Adjust time clocks for parking lots and under canopy lights.

* Maintain good tenant relations
* Adhering to all safety requirements for job
* Report any Common Area Maintenance (CAM) building problems to supervisor
* Helping other maintenance associates to complete work on time.-
* Work as cost-effectively as possible to help team meet or be under budget
* Other duties as assigned

KNOWLEDGE, SKILLS, & PERSONAL CHARACTERISTICS:

- Knowledge of basic on-the-job safety skills
- Ability to utilize outlook and other Microsoft programs
- High School Diploma or equivalent
- Two years of related experience
- Valid drivers license

WE OFFER:

Competitive salary
1. Medical
2. Dental
3. Vision
4. Life
5. 401(k)
6. Generous paid time off
7. Annual reviews
8. Positive work environment

We are an equal opportunity employer and a Drug Free Workplace.

Job Type: Full-time

The porter reports directly to the Property Manager. The porter is primarily responsible for maintaining their property to look its very best at all times. They are to complete all workload in a timely manner and with true quality. They are responsible for all trash removal and general cleanliness to the property manager's approval. They are also responsible for ensuring that quality work is performed.

DAILY:
- Clock in and out (verify time worked daily, notify manager of overtime)
- Check Email (when clocking in and when clocking out)
- Empty trash cans in Office, Clubhouse, pool area, common area restrooms
- Clean windows in Office, Clubhouse, common areas
- Walk entire grounds (pick up trash, straighten pool area)
- Ensure entrances are free of clutter, trash, and swept/mopped
- Retrieve trash bins from each area
- Check and run trash compactor several times a day (if applicable)
- Water flowers (Spring and Summer)
- Maintain elevator floors and interiors

WEEKLY:
- Maintains inventory of cleaning supplies
- Stocks common area bathrooms
- Sweeps entrance steps
- Walks grounds and picks up pet waste
- Pulls weeds (when applicable)
- Cleans grill and pool (when applicable)
- Clean water fountains

BI-WEEKLY:
- Walks stairwells and cleans as necessary
- Wipe down handrails
- Clean stairwell glass

MONTHLY:
-Clean windows on basement level near pool, parking lot, and lounge

BI-ANNUALY:
- Cleaning stairwells
- Deep cleaning the trash bins

*ALL OTHER DUTIES AS ASSIGNED

We are an equal opportunity employer and a Drug Free Workplace. Successful completion of a background check is required for this position.

POSITION: Property Coordinator (Commercial Property Management)
REPORTS TO: Manager, Property Operations

CASTO is a leader in real estate development, leasing, and property management with a long-standing tradition in integrity and imagination. Our dedicated team continuously enriches commercial, residential and community real estate through innovation and inspiration.

BASIC FUNCTION: The Property Coordinator will provide support to the Property Managers in various assigned capacities and the Property Management Department in general. The Property Coordinator is an important part of the day-to-day operations of the Property Management Team.

RESPONSIBILITIES INCLUDE:
- Support the Property Managers for regular operational tasks and provide backup support as needed
- Partner closely with accounts payable to code and process property and tenant related invoices
- Prepare property service agreements and monitor contracted services
- Update and audit the accuracy of property information across multiple platforms
- Assist with tenant relations and leasing related matters
- Assist in maintaining and reviewing property and department records
- Assist with the preparation of financial reports
- Assist with setting up newly acquired properties or providing information for the disposition of properties
- Provide back up support to additional office staff and departments as needed
- Research and answer questions from internal and external customers
- Other administrative or operational duties as assigned by management

QUALIFICATIONS:
- Prior experience in commercial real estate or property management desired
- Excellent verbal and written communication skills
- Highly detail-oriented and deadline driven
- Ability to multi‐task in a fast-paced environment
- Strong organization skills
- Be able to work independently
- Strong customer service and interpersonal skills with the ability to operate as a team player
- Ability to maintain a level head and think on their feet to resolve issues
- Have a genuine desire to gain further knowledge by pursuing additional education and training
- Prefer a basic knowledge of industry specific software such as MRI and Nexus

Manages the reception area to ensure effective telephone communications both internally and externally to maintain professional image for the Company. Also helps manage the day-to-day office operations and provides administrative support to the VP of Construction.

MAJOR DUTIES AND RESPONSIBILITIES:
1. Prepare drafts and track status for final Letters of Intent and Commission Agreements
2. Track pay applications, create AIA contracts, and other administrative documents for ongoing construction projects
3. Work with tenants and vendors on insurance, billing, and construction matters
4. Work with tenant coordinator on tenant improvement packages
5. Create and maintain electronic files for listing agreements, site plans, aerials, competition maps, etc.
6. Create project books for industry conferences such as ICSC
7. Assist with payment applications, billbacks, and contracts for ongoing projects
8. Sort and distribute mail for department and open mail for supervisor and determine level of priority
9. Copy, fax, mail and file documents as needed
10. Type and design general correspondences, memos, charts, tables, graphs, business plans, etc.
11. Answer multi-line switchboard and direct calls to the appropriate individual. Take messages and/or return calls as needed. Check voicemails daily; forward appropriately.
12. Greet clients, appointments and guests.
13. Sign for all packages and deliveries, log and direct them to the correct person.
14. Schedule and organize activities such as meetings, travel, and department activities
15. Keep office kitchen and office supplies stocked as needed
16. Other duties as assigned

SKILLS:
1. Must have excellent computer and typing skills
2. Have proficient knowledge of Microsoft Word, Excel
3. Possess ability to learn internal systems including MRI and LeaseFlow
4. Be well organized and detail oriented
5. Must communicate professionally and be able to interact and communicate with individuals at all levels in the organization
6. Must be able to handle sensitive and confidential situations
7. Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands
8. Must be self-motivated and able to operate well independently as well as in a group setting
9. Construction/real estate/financial experience a plus, but not required


WE OFFER:
1. Competitive salary
2. Medical
3. Dental
4. Vision
5. Life
6. 401(k)
7. Generous paid time off
8. Annual Reviews
9. Positive Work Environment


We are an equal opportunity employer and a Drug Free Workplace. Successful completion of a background check is required for this position.

BASIC FUNCTION:
The Leasing Specialist is responsible for leasing apartments and maintaining a high level of occupancy while providing excellent customer service to residents and prospective residents. The Leasing Specialist role is essential to the success of the property's occupancy and resident retention. This position offers the opportunity for growth over the next 12-24 months.

MAJOR DUTIES AND RESPONSIBILITIES:
1. Open and inspect clubhouse, models and made ready vacant units daily.
2. Maintain curb appeal of the property.
3. Greet all prospective residents in a friendly and professional manner.
4. Generate interest in the community by touring the property and available apartment homes with prospects.
5. Maintain accurate availability and pricing.
6. Process prospective resident's application.
7. Email move in information within 24 hours of application being approved.
8. Thoroughly inspect apartment home prior to move in and ensure any maintenance concerns are addressed.
9. Manage all prospective phone and email leads in a timely manner.
10. Use customer service as a guiding principle when interacting with residents and prospective residents.
11. Ensure maintenance requests are entered in a timely manner and follow up for resident satisfaction as needed.
12. Be familiar with competitor's amenities, pricing, lease terms and specials by completing the market comparable report.
13. Be involved in the planning of property events.
14. All other duties as assigned or requested.

SKILLS, TRAITS AND QUALIFICATIONS:
1. At least one year of experience is required
2. Positive, friendly and professional
3. Strong communication skills
4. Organized and efficient
5. Strong problem-solving skills
6. Must be willing to work weekends

We are an equal opportunity employer and a Drug Free Workplace. Successful completion of a background check is required for this position.

JOB DESCRIPTION
POSITION: MAINTENANCE SUPERVISOR
REPORTS TO: PROPERTY MANAGER

BASIC FUNCTION: Servicing and maintaining the apartment community in conjunction with the Property Manager.

MAJOR DUTIES AND RESPONSIBILITIES:
1. Coordinate the daily activities of the maintenance staff
2. Perform a variety of residential service repairs in a timely and professional manner
3. Monitor vendor performance
4. Manage pool and snow logs
5. Maintain grounds daily
6. Prioritize and complete work orders as needed within 48-hour goal period
7. Manage the punch out process and ensure all units are make ready within 5 business days
8. Building exterior check
9. Keep maintenance shop clean and organized
10. Maintain inventory levels of parts and equipment and order as needed
11. Schedule and oversee that all vendor work is completed
12. Winter-snow removal-sidewalks as needed-Summer- water flowers as needed
13. Make Monthly turn schedule
14. Perform Preventative Maintenance
15. Check safety equipment is current and in stock
16. Maintain seasonal equipment prior to using (working properly, gas and oil)
17. Engrave new equipment as purchased with Property Entity #
18. Power-wash breezeways, buildings, siding, dumpsters etc.

ALL OTHER DUTIES AS REQUESTED

SKILLS

1. Minimum 1-3 years of Maintenance Supervisor experience
2. HVAC certification
3. Experience in residential maintenance

We are an equal opportunity employer and a Drug Free Workplace. Successful completion of a background check is required for this position.

BASIC FUNCTION:
The Leasing Specialist is responsible for leasing apartments and maintaining a high level of occupancy while providing excellent customer service to residents and prospective residents. The Leasing Specialist role is essential to the success of the property's occupancy and resident retention.

MAJOR DUTIES AND RESPONSIBILITIES:
1. Open and inspect office, models and made ready vacant units daily.
2. Maintain curb appeal of the property.
3. Greet all prospective residents in a friendly and professional manner.
4. Generate interest in the community by touring the property and available apartment homes with prospects.
5. Maintain accurate availability and pricing.
6. Process prospective resident's application.
7. Email move in information within 24 hours of application being approved.
8. Thoroughly inspect apartment home prior to move in and ensure any maintenance concerns are addressed.
9. Manage all prospective phone and email leads in a timely manner.
10. Use customer service as a guiding principle when interacting with residents and prospective residents.
11. Ensure maintenance requests are entered in a timely manner and follow up for resident satisfaction as needed.
12. Be familiar with competitor's amenities, pricing, lease terms and specials by completing the market comparable report.
13. Be involved in the planning of property events.
14. All other duties as assigned or requested.

SKILLS, TRAITS AND QUALIFICATIONS
1. Sales background preferred
2. Positive, friendly and professional
3. Strong communication skills
4. Organized and efficient
5. Strong problem-solving skills
6. Must be willing to work weekends

We are an equal opportunity employer and a Drug Free Workplace. Successful completion of a background check is required for this position.

BASIC FUNCTION:
The Leasing Specialist is responsible for leasing apartments and maintaining a high level of occupancy while providing excellent customer service to residents and prospective residents. The Leasing Specialist role is essential to the success of the property's occupancy and resident retention. CASTO is developing future projects in the Cincinnati area.

MAJOR DUTIES AND RESPONSIBILITIES:
1. Open and inspect clubhouse, models and made ready vacant units daily.
2. Maintain curb appeal of the property.
3. Greet all prospective residents in a friendly and professional manner.
4. Generate interest in the community by touring the property and available apartment homes with prospects.
5. Maintain accurate availability and pricing.
6. Process prospective resident's application.
7. Email move in information within 24 hours of application being approved.
8. Thoroughly inspect apartment home prior to move in and ensure any maintenance concerns are addressed.
9. Manage all prospective phone and email leads in a timely manner.
10. Use customer service as a guiding principle when interacting with residents and prospective residents.
11. Ensure maintenance requests are entered in a timely manner and follow up for resident satisfaction as needed.
12. Be familiar with competitor's amenities, pricing, lease terms and specials by completing the market comparable report.
13. Be involved in the planning of property events.
14. All other duties as assigned or requested.

SKILLS, TRAITS AND QUALIFICATIONS:
1. At least one year of experience is required
2. Positive, friendly and professional
3. Strong communication skills
4. Organized and efficient
5. Strong problem-solving skills
6. Must be willing to work weekends

We are an equal opportunity employer and a Drug Free Workplace. Successful completion of a background check is required for this position.

BASIC FUNCTION: The Groundskeeper reports directly to the Property Manager. The Groundskeeper is primarily responsible for maintaining the property to look its very best at all times. They are to complete all work in a timely manner and with true quality. They are responsible for all trash removal and general cleanliness to the property manager's approval. They are also responsible for ensuring that quality work is performed.

MAJOR DUTIES AND RESPONSIBILITIES:

DAILY:
1. Clock in and out (verify time worked daily, notify manager of overtime)
2. Check e-mail (when clocking in and when clocking out)
3. Empty trash cans in office, clubhouse, pool area, common area restrooms
4. Clean windows in office, clubhouse, common areas
5. Walk entire grounds (pick up trash, pool area, models, office)
6. Ensure entrances are free of clutter, trash, and swept/mopped
9. Water flowers (Spring and Summer)
10. Snow removal (as needed)
11. Empty pet waste stations

WEEKLY:
1. Maintains inventory of cleaning supplies
2. Stocks common area bathrooms
3. Sweeps entrance steps
4. Walks grounds and picks up trash
5. Pulls weeds (Spring and Summer)
6. Cleans pool
7. Cleans water fountain

BI-WEEKLY:
1. Walks stairwells and cleans as necessary
2. Wipes down handrails
3. Cleans stairwell glass

BI-ANNUALLY:
1. Cleaning stairwells
2. Deep cleaning the trash bins

We are an equal opportunity employer and a Drug Free Workplace. Successful completion of a background check is required for this position.

POSITION: Maintenance Technician (Residential)

REPORTS TO: Property Manager

BASIC FUNCTION: The Maintenance Technician is primarily responsible for ensuring that the apartment community looks its very best at all times and operates smoothly by performing a variety of tasks including: electrical, light carpentry, HVAC, and plumbing. Maintenance Technicians diagnose problems, determine whether to replace or repair parts, test, and make adjustments until the problem is resolved. All work is to be completed in a timely manner, with true quality, and to the Property Manager's approval.

MAJOR DUTIES AND RESPONSIBILITIES:
1. Perform a variety of residential service repairs in a timely and professional manner
2. Maintain grounds daily
3. Prioritize and complete work orders as needed within 48-hour goal period
4. Complete punch outs to ensure all units are make ready within 5 business days
5. Building exterior check
6. Keep maintenance shop clean and organized
7. Winter-snow removal-sidewalks as needed-Summer- water flowers as needed
8. Perform Preventative Maintenance
9. Keep the pool and snow logs up to date
10. Check safety equipment is current and in stock

We are an equal opportunity employer and a Drug Free Workplace. Successful completion of a background check is required for this position.