Careers & Culture

JOB DESCRIPTION
POSITION: Director Property Management- Park West Village, Cary, NC
REPORTS TO: Executive Vice President

MAJOR DUTIES AND RESPONSIBILITIES:

Broker for Property Management
- Maintain current broker's license and oversee office sales licenses.
- Maintain brokerage files, policy, and education requirements.
- Maintain PM contracts for centers.
- Work to obtain 3rd party PM agreements.


Management of PM Department
- Oversee day to day operation of the department.
- Work with other departments to make sure PM is meeting requirements and needs.
- Work to set up consistent processes within the department.
- Review all capital projects and review amortization tables.
- Negotiate and review energy management contracts.
- Visit centers with managers and coordinators for reviews.
- Annual reviews of managers and property coordinators.


Property Management
- Create and maintain a strong team with Property Coordinator, Maintenance, Property Controller, Leasing Agent, and work with all involved with each center.
- Manage the day-to-day operations including all phases of maintenance for buildings and grounds.
- Vendor Management, contract negotiation and enforcement.
- Build strong tenant relations through direct communication. Aid during build out process, respond to tenant complaints, issues, and serve as liaison to tenants and corporate office relative to lease administration and enforcement of landlord rules and regulations.
- Develop and maintain Annual Operating Budgets. Review and approve all CAM expense invoices for payment. Prepare detailed monthly reports for ownership including financial statements.
- Develop understanding of corporate/owner standards for each shopping center and maintain those standards.
- Review capital projects for centers with owners and/or possible redevelopment.
- Work directly with marketing to enhance and increase brand image and awareness through multiple platforms.
- Build and maintain good community relations with city, civic groups, and other organizations.
- Oversee and direct maintenance at the properties to ensure a clean and safe environment.
- Frequently visit center during the day and night to ensure an aesthetically pleasing appearance is maintained.
- Review energy management to reduce utility costs.
- Maintain current codes at center including ADA reviews.
- Work with leasing to identify potential tenant leads and make sure vacant units are presentable.
- Oversee all security functions at the property.
- Monitor collections and report potential tenant issues as noticed in center visits.
- Provide documentation for bank and insurance audits, review results and make required repairs.
- Assist in the development of long-term strategies for upgrading centers, including development of a lease plan designed to improve the centers' overall tenant mix, rent roll, and tenant quality.
- Oversee the short-term leasing arrangements for use of the shopping centers' common areas and vacant in-line spaces.
- Ensure team is periodically reviewing sales figures to monitor tenant / center performance, identify risks and recommend appropriate rent levels, etc., to maximize the center's market value.
- Encourage collaboration with Property Management Team, Construction and Asset Management to develop long term capital plans.
- Enlist, enlighten, energize, and empower teams. Impart a shared vision, enhanced through developing a department mission, shared goals and providing associates with fulfilling career experiences. Provide leadership and direction to others in the department and company regarding technical aspects of property management. Develop and implement formalized training to achieve department objectives. Mentor associates with succession planning in mind.
- Assist with new acquisitions or dispositions.
- Assume additional responsibilities and perform special projects as directed.


Real Estate Tax Management
- Review all centers RET values.
- Monitor payment to authorities.
- Make recommendations of properties for appeals.
- Manage appeal process including court appearances and appraisal reviews.
- Review all bills and any refunds plus assist in rebilling of the tenant taxes.



KNOWLEDGE & SKILLS:

- Minimum of 8 years' experience in commercial Real Estate or related field.
- Shopping center experience required.
- College degree preferred.
- NC Real Estate Brokerage License required.
- Demonstrate leadership, management ability and problem-solving skills.
- Team building skills.
- Strong supervisory skills
- Strong communication, negotiation, and presentation skills.
- Ability to interact with Tenants, Vendors, Patrons, and Municipal Officials.
- High degree of initiative.
- Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines.
- Able to write reports and business correspondence.
- Able to apply common sense understanding to carry out complex instructions.
- Computer skills: Excel, Word, MRI, and other Property Management related programs.
- MRI experience preferred.

WE OFFER:

-Competitive salary - commensurate with experience
-Medical, Dental, Vision and Life Insurance
-401(k) & 401(k) Match
-Eligible for discretionary annual bonus
-Generous paid time off
-Annual Reviews
-Positive Work Environment

We are an equal opportunity employer and a Drug Free Workplace. Successful completion of a background check is required for this position.

JOB DESCRIPTION
POSITION: MAINTENANCE SUPERVISOR
REPORTS TO: PROPERTY MANAGER

BASIC FUNCTION: Servicing and maintaining the apartment community in conjunction with the Property Manager.

MAJOR DUTIES AND RESPONSIBILITIES:
1. Coordinate the daily activities of the maintenance staff
2. Perform a variety of residential service repairs in a timely and professional manner
3. Monitor vendor performance
4. Manage pool and snow logs
5. Maintain grounds daily
6. Prioritize and complete work orders as needed within 48-hour goal period
7. Manage the punch out process and ensure all units are make ready within 5 business days
8. Building exterior check
9. Keep maintenance shop clean and organized
10. Maintain inventory levels of parts and equipment and order as needed
11. Schedule and oversee that all vendor work is completed
12. Winter-snow removal-sidewalks as needed-Summer- water flowers as needed
13. Make Monthly turn schedule
14. Perform Preventative Maintenance
15. Check safety equipment is current and in stock
16. Maintain seasonal equipment prior to using (working properly, gas and oil)
17. Engrave new equipment as purchased with Property Entity #
18. Power-wash breezeways, buildings, siding, dumpsters etc.

ALL OTHER DUTIES AS REQUESTED

SKILLS

1. Minimum 1-3 years of Maintenance Supervisor experience
2. HVAC certification
3. Experience in residential maintenance

POSITION: Part-Time Maintenance Technician (Residential)

REPORTS TO: Property Manager

BASIC FUNCTION: The Maintenance Technician is primarily responsible for ensuring that the apartment community looks its very best at all times and operates smoothly by performing a variety of tasks including: electrical, light carpentry, HVAC, and plumbing. Maintenance Technicians diagnose problems, determine whether to replace or repair parts, test, and make adjustments until the problem is resolved. All work is to be completed in a timely manner, with true quality, and to the Property Manager's approval.

MAJOR DUTIES AND RESPONSIBILITIES:
1. Perform a variety of residential service repairs in a timely and professional manner
2. Maintain grounds daily
3. Prioritize and complete work orders as needed within 48-hour goal period
4. Complete punch outs to ensure all units are make ready within 5 business days
5. Building exterior check
6. Keep maintenance shop clean and organized
7. Winter-snow removal-sidewalks as needed-Summer- water flowers as needed
8. Perform Preventative Maintenance
9. Keep the pool and snow logs up to date
10. Check safety equipment is current and in stock

We are an equal opportunity employer and a Drug Free Workplace. Successful completion of a background check is required for this position.

POSITION: PROPERTY MANAGER

REPORTS TO: REGIONAL MANAGER

BASIC FUNCTION: The Property Manager is under the direct supervision of the Regional Manager and the Director of Operations. The Property Manager organizes, directs and coordinates the entire operation of the community to meet the owner's objectives which includes: maintaining an acceptable occupancy level, minimizing expenses to ensure that the property strives to stay in budget, maximizing income by enforcing the policies and procedures set forth by CASTO, while simultaneously interacting with residents to fulfill their needs to ensure a high retention ratio, and overseeing and creating a positive team atmosphere which sets forth the foundation for a successful community.

MAJOR DUTIES AND RESPONSIBILITIES:

DAILY:
Manage office and maintenance staff
Oversee residential lease-up, construction timelines, and drive leasing efforts to reach stabilization
Physical inspections of the property to ensure curb appeal and marketability
Review and approve or decline applications
Address resident concerns, complaints and issues
Assist with prospects and leasing duties as needed
Review and brainstorm for marketing strategies
Complete reports per monthly calendar
Focus on economic occupancy & minimizing concessions
Ensure that prospect follow up is being done daily
Maintain compliance with local, state, and federal Fair Housing laws, Americans with Disabilities Act, Fair Credit Reporting Act, and all other associated laws pertaining to Multifamily housing
Maintain a high occupancy level and tenant retention after the lease-up period

WEEKLY:
Staff Meetings
Weekly reports for outstanding work orders given to maintenance
Concession approval
Walk market ready units
Review delinquency report
Approve invoices in AP Approval

MONTHLY:
Rent collection
Staff Scheduling
Walk move outs and complete FMO's
Walk maintenance shop monthly
Delinquency Report due to RM on 20th by noon
Review all internet ads
Renewal program
Review expenses and track budget/NOI
Send property inspection to RM

Qualifications:
Working knowledge of property management operations in a new build lease-up setting is preferred
Understands, acknowledges, and practices Fair Housing and Landlord/Tenant law administration
Able to maintain business operating systems and keep work flowing
Deep understanding of property maintenance costs, processes, and timelines
Knowledge of residential leasing practices and enforcement
Excellent overall communication skills (clear and concise speaking, active listening, and effective professional writing/communications, which includes spelling and grammar accuracy)
Ability to maintain discretion and confidentiality at all times
Computer proficiency with a strong knowledge of Microsoft Office

We are an equal opportunity employer and a Drug Free Workplace. Successful completion of a background check is required for this position.

Promote Park West Village and other Casto Properties by developing and implementing marketing and advertising campaigns.

MAJOR DUTIES AND RESPONSIBILITIES:
1. Prepare the marketing and advertising strategies, plans and objectives. Implement marketing and advertising campaigns by assembling and analyzing demographic information.
2. Update and manage Park West Village website and oversee other property websites
3. Network with the community by planning meetings with local organizations and establishing contacts with local partners.
4. Organize and attend all promotional events at the center. Greet attendees and represent CASTO and Park West Village professionally.
5. Manage promotional materials by coordinating with various graphics companies, organizing inventory, placing orders and auditing invoices.
6. Track impressions of advertising and associated costs by analyzing expenses and ROI. Monitor budget by comparing and analyzing the actual result with the original plan and forecast.
7. Collect and providing analysis of Social Media data, market trends and forecasts.
8. Manage calendars, meeting appointments, mass email distributions and EDDM.
9. Work with marketing department to perform all collateral updates, coordinating print ads and coordinating all ISCS/ULI events.
10. Stay up to date on job knowledge by participating in educational opportunities and reading trade publications. Research and explore opportunities to add value to job accomplishments.
11. Accomplish organization goals by accepting ownership for new and different requests.
12. All other duties as assigned.

KNOWLEDGE, SKILLS AND PERSONAL CHARACTERISTICS:
1. Must have previous experience in direct marketing.
2. Experience with social media, market segmentation, market research, project coordination and reporting.
3. Knowledge of computer systems including Microsoft Office and Outlook. Experience with Constant Contact and Excel is a plus.
4. Self-motivated and able to operate independently and in a group setting.
5. Excellent communication skills.
6. Friendly, personable attitude.

WE OFFER:
1. Competitive salary
2. Medical
3. Dental
4. Vision
5. Life
6. 401(k)
7. Generous paid time off
8. Annual Reviews
9. Positive Work Environment

CASTO offers a supportive and inclusive environment for all associates and their families. We are an equal opportunity employer and a Drug Free Workplace. Successful completion of a background check is required for this position.

BASIC FUNCTION:
The Leasing Specialist is responsible for leasing apartments and maintaining a high level of occupancy while providing excellent customer service to residents and prospective residents. The Leasing Specialist role is essential to the success of the property's occupancy and resident retention. This position offers the opportunity for growth over the next 12-24 months.

MAJOR DUTIES AND RESPONSIBILITIES:
1. Open and inspect clubhouse, models and made ready vacant units daily.
2. Maintain curb appeal of the property.
3. Greet all prospective residents in a friendly and professional manner.
4. Generate interest in the community by touring the property and available apartment homes with prospects.
5. Maintain accurate availability and pricing.
6. Process prospective resident's application.
7. Email move in information within 24 hours of application being approved.
8. Thoroughly inspect apartment home prior to move in and ensure any maintenance concerns are addressed.
9. Manage all prospective phone and email leads in a timely manner.
10. Use customer service as a guiding principle when interacting with residents and prospective residents.
11. Ensure maintenance requests are entered in a timely manner and follow up for resident satisfaction as needed.
12. Be familiar with competitor's amenities, pricing, lease terms and specials by completing the market comparable report.
13. Be involved in the planning of property events.
14. All other duties as assigned or requested.

SKILLS, TRAITS AND QUALIFICATIONS:
1. At least one year of experience is required
2. Positive, friendly and professional
3. Strong communication skills
4. Organized and efficient
5. Strong problem-solving skills
6. Must be willing to work weekends

We are an equal opportunity employer and a Drug Free Workplace. Successful completion of a background check is required for this position.

JOB DESCRIPTION
POSITION: MAINTENANCE SUPERVISOR
REPORTS TO: PROPERTY MANAGER

BASIC FUNCTION: Servicing and maintaining the apartment community in conjunction with the Property Manager.

MAJOR DUTIES AND RESPONSIBILITIES:
1. Coordinate the daily activities of the maintenance staff
2. Perform a variety of residential service repairs in a timely and professional manner
3. Monitor vendor performance
4. Manage pool and snow logs
5. Maintain grounds daily
6. Prioritize and complete work orders as needed within 48-hour goal period
7. Manage the punch out process and ensure all units are make ready within 5 business days
8. Building exterior check
9. Keep maintenance shop clean and organized
10. Maintain inventory levels of parts and equipment and order as needed
11. Schedule and oversee that all vendor work is completed
12. Winter-snow removal-sidewalks as needed-Summer- water flowers as needed
13. Make Monthly turn schedule
14. Perform Preventative Maintenance
15. Check safety equipment is current and in stock
16. Maintain seasonal equipment prior to using (working properly, gas and oil)
17. Engrave new equipment as purchased with Property Entity #
18. Power-wash breezeways, buildings, siding, dumpsters etc.

ALL OTHER DUTIES AS REQUESTED

SKILLS

1. Minimum 1-3 years of Maintenance Supervisor experience
2. HVAC certification
3. Experience in residential maintenance

We are an equal opportunity employer and a Drug Free Workplace. Successful completion of a background check is required for this position.

BASIC FUNCTION:
The Leasing Specialist is responsible for leasing apartments and maintaining a high level of occupancy while providing excellent customer service to residents and prospective residents. The Leasing Specialist role is essential to the success of the property's occupancy and resident retention. CASTO is developing future projects in the Cincinnati area.

MAJOR DUTIES AND RESPONSIBILITIES:
1. Open and inspect clubhouse, models and made ready vacant units daily.
2. Maintain curb appeal of the property.
3. Greet all prospective residents in a friendly and professional manner.
4. Generate interest in the community by touring the property and available apartment homes with prospects.
5. Maintain accurate availability and pricing.
6. Process prospective resident's application.
7. Email move in information within 24 hours of application being approved.
8. Thoroughly inspect apartment home prior to move in and ensure any maintenance concerns are addressed.
9. Manage all prospective phone and email leads in a timely manner.
10. Use customer service as a guiding principle when interacting with residents and prospective residents.
11. Ensure maintenance requests are entered in a timely manner and follow up for resident satisfaction as needed.
12. Be familiar with competitor's amenities, pricing, lease terms and specials by completing the market comparable report.
13. Be involved in the planning of property events.
14. All other duties as assigned or requested.

SKILLS, TRAITS AND QUALIFICATIONS:
1. At least one year of experience is required
2. Positive, friendly and professional
3. Strong communication skills
4. Organized and efficient
5. Strong problem-solving skills
6. Must be willing to work weekends

We are an equal opportunity employer and a Drug Free Workplace. Successful completion of a background check is required for this position.

BASIC FUNCTION: The Groundskeeper reports directly to the Property Manager. The Groundskeeper is primarily responsible for maintaining the property to look its very best at all times. They are to complete all work in a timely manner and with true quality. They are responsible for all trash removal and general cleanliness to the property manager's approval. They are also responsible for ensuring that quality work is performed.

MAJOR DUTIES AND RESPONSIBILITIES:

DAILY:
1. Clock in and out (verify time worked daily, notify manager of overtime)
2. Check e-mail (when clocking in and when clocking out)
3. Empty trash cans in office, clubhouse, pool area, common area restrooms
4. Clean windows in office, clubhouse, common areas
5. Walk entire grounds (pick up trash, pool area, models, office)
6. Ensure entrances are free of clutter, trash, and swept/mopped
9. Water flowers (Spring and Summer)
10. Snow removal (as needed)
11. Empty pet waste stations

WEEKLY:
1. Maintains inventory of cleaning supplies
2. Stocks common area bathrooms
3. Sweeps entrance steps
4. Walks grounds and picks up trash
5. Pulls weeds (Spring and Summer)
6. Cleans pool
7. Cleans water fountain

BI-WEEKLY:
1. Walks stairwells and cleans as necessary
2. Wipes down handrails
3. Cleans stairwell glass

BI-ANNUALLY:
1. Cleaning stairwells
2. Deep cleaning the trash bins

We are an equal opportunity employer and a Drug Free Workplace. Successful completion of a background check is required for this position.